Frequently asked questions
When will I get my order?
We process and ship your order within the same or next business day. Once shipped, it usually takes about maximum 5 business days to reach you anywhere in the U.S. You’ll also get a tracking link by email so you can follow your package step by step until it’s delivered. Fast, reliable shipping is one of our promises.
What is your return and refund policy?
Shopping with us is 100% risk-free. If for any reason you’re not happy with your order, you can return it within 14 days of delivery — no questions asked. You can either exchange it or get a full refund once we receive the product back. If we ever ship the wrong or defective item, we’ll even cover the return shipping cost. Our goal is simple: you should feel safe buying from us.
What happens if my item doesn’t fit or I change my mind?
That’s no problem at all. If it doesn’t fit or you simply don’t like it, just email us at support@exgentlman.com within 14 days of delivery. You can send it back for a different size, a different product, or a full refund. We want you to love what you buy, not feel stuck with it.
Is checkout safe on your website?
Yes — your payment is 100% safe with us. We use PayPal as our only payment gateway, which is one of the most trusted and secure platforms in the world. When you pay through PayPal, your financial details are never shared with us — we don’t collect or store any of your payment information. You’ll also receive an instant confirmation email and invoice after checkout, so you can shop with complete confidence.
Why should I trust Exgentleman?
We’ve already built a global family of 50,000+ happy customers and have a community of 300,000+ followers on Facebook Page. On top of that, every order is backed by our 14-day hassle-free return policy and a 6-month guarantee on select products. In short — your money and your trust are protected when you shop with us.
Are your products really made in the USA?
Yes — every product we sell is proudly made right here in the USA and shipped directly from our U.S. facilities. By choosing Exgentleman, you’re not only getting top-quality products with faster delivery and easier returns, you’re also supporting American jobs, craftsmanship, and businesses. Every order is handled with care on U.S. soil — built for Americans, by Americans.
Is Exgentleman a real U.S. company?
Absolutely. We’re registered as Exgentleman USA, Inc., with our corporate office in New York: Suite 5, 122 Greene Street, New York, NY 10012.
We’re a genuine U.S. brand with a physical presence, real people behind the scenes, and a growing community of thousands of satisfied American customers who shop with us every month.
Do you offer custom designs?
Yes! If you’d like something unique, you can share your own artwork with us and we’ll print it on t-shirts, hoodies, sweatshirts or caps. Don’t have a design? Just explain your idea and our team will create it for you — at no extra cost. Once ready, we’ll print and ship it straight to you from our U.S. facility. It’s that easy to get your own personalized style.
Who do I contact if I have a problem with my order?
Our customer support team is U.S.-based and ready to help. Just email us at support@exgentlman.com and we’ll get back to you quickly. Whether it’s a question, a return, or a delivery issue — we’ll make sure you’re taken care of from start to finish.
How can I track my order?
As soon as your order ships, we’ll send you a tracking number by email. You can click the link to see exactly where your package is at all times. If you ever have trouble with tracking or delivery, our support team is just one email away.